SHIPPING WITHIN THE U.S.
We ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location, excluding weekends and holidays. Your order will be shipped pending item availability via FedEx, UPS or USPS. Shipping will be calculated at checkout. All orders shipped with Expedited delivery will be prioritized and sent out same day if received before 12pm EST.
*Please allow for an additional 2 business day processing time during our November holiday promotions, before shipping.*
For any special requests such as same-day messenger service in Los Angeles, please email firstname.lastname@example.org.
To place your order and determine shipping rates for international orders, please e-mail email@example.com.
COYN offers free returns for items in new condition and in original packaging within 30 days of your receipt of shipment with the exception of Sale items which are final / no return. We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a full refund and place a new order.
To initiate a return, please e-mail firstname.lastname@example.org with your order information (order # and shipping address) to generate a return label, which will be emailed to you within one business day. Please make sure to include a copy of your original packing slip in the return shipment so that we may identify your order.
Within 2-3 days of our receipt of your return, you will receive an e-mail. Your refund will be credited to the original purchase method, please allow 7 to 10 business days for the bank to post the refund to your account.
To return an item received as a gift, please contact us at email@example.com and we will issue an e-gift card upon receipt of your return.
For any questions (about anything!), please e-mail us at firstname.lastname@example.org. We love hearing from you.